FAQ - Mattress, Sofa & Others

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Over time, items like mattress and sofa can accumulate dust mites, which thrive in dust and can trigger allergies. Allergens from dust, pet dander, mold and mildew also build up, potentially worsening asthma and allergy symptoms. Stains from spills can cause unpleasant odors and attract pests if not cleaned. Odors can develop from absorbed sweat and environmental factors, while bacteria and fungi may proliferate in accumulated sweat and skin cells, leading to infections or skin issues.

Hygiene issues in mattress, sofa, and similar items typically originate from dust mites (feeding on dead skin cells), allergens (from outside/pet), body oils and sweat, spills, humidity, inadequate cleaning, and poor indoor air quality.

Regular basic cleaning can help manage these hygiene issues but will not completely eliminate them. Deep cleaning and periodic professional treatments are needed for thorough maintenance. TidyTot CarePlus will be the right solution for your problems.

Cleaning your mattress and similar items helps remove dust mites, allergens, bacteria, and stains, which can contribute to better sleep hygiene and prolong the life of your upholstery. It also keeps your sleep environment fresh and comfortable. At TidyTot CarePlus, we ensure a safer and cleaner home.

It’s generally recommended to clean every 3-6 months. Regular spot cleaning of spills and stains should be done as soon as they occur.

Even with regular bedsheet and sofa cover changes, deep cleaning is important. It helps remove dust mites, allergens, and microscopic particles that accumulate in the mattress and fabric. Deep cleaning also addresses spills, stains, and body oils that can seep in, preventing odors and maintaining freshness. Additionally, it eliminates bacteria and mold that thrive in moisture, ensuring a healthier environment. Overall, deep cleaning complements sheet and cover changes for a cleaner and more comfortable mattress and sofa.

Yes, steam cleaning can be effective for sanitization. Allow the mattress and sofa to dry completely to prevent mold growth.

Using a spray extractor cleaner can be highly effective for deep cleaning your mattress and fabric sofa, as it helps remove dirt and stains while extracting the cleaning solution, which can lead to a faster drying time.

Using a power tool with the wrong brush attachment to clean your mattress and fabric sofa is generally not recommended, as it may damage the fabric and affect its comfort. Always test the tool on a small, inconspicuous area first.

Removing stains can be challenging. While some stains may be significantly reduced or removed with the right approach, achieving complete removal is not always guaranteed. Regular cleaning and prompt treatment of spills can help maintain the appearance and hygiene.

To perform a basic cleaning on a leather surface, use a soft, dry cloth to dust it regularly. Avoid using harsh chemicals or excessive water. However, basic cleaning will only remove surface dust and not absorbed body oils, allergens, and sweat. For a more thorough clean, use a leather cleaner suitable for the type of leather, followed by a leather conditioner. At TidyTot CarePlus, leather surfaces are hand-cleaned carefully with products made from natural ingredients.

Use a leather cleaner designed for the specific type of stain, and always test it on a hidden area first.

You should deep clean your leather every 6 to 12 months. Additionally, conditioning the leather should be done every 3 to 6 months to keep it moisturized, supple, and protected from cracking or fading.

Using a steam cleaner on a leather surface is generally not recommended. Leather is sensitive to heat and moisture, and steam cleaning can potentially damage the material. At TidyTot CarePlus, leather sofa is hand-cleaned.

Using a spray extractor cleaner on a leather surface is generally not recommended. Leather is a delicate material that can be sensitive to excessive moisture and harsh cleaning methods.

Dust mites prefer fabric surfaces because they thrive in environments with plenty of dust and dead skin cells. Fabrics like upholstery and carpets have more nooks and crannies where dust and skin flakes can accumulate, making them ideal for dust mites.

In contrast, leather seats are less hospitable to dust mites due to their smoother surface, which does not provide the same hiding and feeding opportunities. However, while dust mites may not thrive on leather, dust can still settle on leather surfaces. This dust can contain allergens that may still affect sensitive individuals.

Applying a water repellent coating on windows is to enhance visibility by preventing water spots and streaks, which keeps the glass clearer and reduces the need for frequent cleaning.

UV-C disinfection is a very effective method that uses ultraviolet light in the C spectrum to kill or inactivate microorganisms. UV-C light damages the DNA or RNA of bacteria, viruses, and other pathogens, preventing them from reproducing and causing infections.

Effective microbial inactivation and chemical-free.

Using UV-C light on leather surface is generally not recommended. UVC light is effective at killing bacteria and viruses, but it can also damage leather by causing it to dry out, crack, or fade. Leather is sensitive to intense light and heat, so using UV-C light could adversely affect its appearance and longevity. At TidyTot CarePlus, we sanitize the leather surface with a non-alcoholic solution, followed by a leather conditioner.

Ozone produced from UV-C light can be harmful to humans as it may irritate the respiratory system and exacerbate existing respiratory conditions. Long-term exposure can lead to more serious conditions. At TidyTot CarePlus, we use only a reputable UV-C lamp brand with special lamp glass that filters out 185 nm ozone-forming radiation, minimizing the risk of ozone exposure, which can irritate the respiratory system and worsen existing respiratory conditions.

At TidyTot CarePlus, we use two units of genuine Philips UV-C lamps emit short-wave UV-C radiation at 253.7 nm for disinfection. Housed in an enclosure with mirror-polished surfaces to enhance reflection. The protective internal coating ensures almost constant UV-C output throughout the lamp's lifetime. The special lamp glass also filters out 185 nm ozone-forming radiation, minimizing the risk of ozone exposure, which can irritate the respiratory system and worsen existing respiratory conditions.

According to a study, children’s car seats have twice as many harmful germs as the average toilet. Scientists at the University of Birmingham found an average of 100 potentially dangerous bacteria and fungi per square centimeter in car seats. In comparison, toilets contained about half that amount, with just 50 germs per square centimeter. [Children's car seats are dirtier than TOILETS | Daily Mail Online]

It’s recommended to clean baby gear regularly, ideally once a week or as needed. Items like high chairs, play mats, and toys should be cleaned more frequently if they are used daily or if they become visibly soiled. Deep cleaning should be done every 1-3 months or more frequently if the gear has been heavily used or soiled. It ensures that hidden dirt, bacteria, and allergens are thoroughly removed.

No, it's best to avoid harsh chemicals and cleaners. Opt for mild, baby-safe cleaning solutions or natural alternatives like vinegar and baking soda. At TidyTot CarePlus, we use only baby-friendly and natural products for cleaning all baby gear.

Yes, steam cleaning can be an effective method for deep cleaning baby gear, especially for fabric items.

Dismantling the entire unit is generally not recommended. Baby strollers and car seats are designed and assembled at the factory to function with optimal safety. Excessive dismantling may decrease the safety level of the unit due to the risk of improper reassembly. At TidyTot CarePlus, we focus on areas where dirt, allergen or bacteria may accumulate and pose health concerns for your precious baby. Dismantling the entire unit is usually not necessary unless specifically advised.

TidyTot CarePlus offers a range of professional cleaning solutions, including baby gear cleaning such as car seat cleaning and baby stroller cleaning and more, as well as upholstery cleaning like mattress cleaning, sofa cleaning, carpet cleaning and more. We also provide expert floor cleaning, window care, and interior car detailing, including car seat deep cleaning.

Please visit our website at https://tidytot-careplus.com or send us a message on WhatsApp! You can also view our catalogue on WhatsApp.

TidyTot CarePlus offers a range of solutions, including baby gear, upholstery, floor and window care, and car interior care. Please visit our website at https://tidytot-careplus.com to learn more about our services. You can start saving on the second item onwards, with discounts guaranteed from a minimum of 15% to up to 70%! The more you order, the more you save. Send us a message on WhatsApp to find out more. Terms and conditions apply.

Weekdays: 0900 till 1800

Weekend/Public Holiday: By appointment

After working hours: To be discussed with TidyTot CarePlus

Yes, we are more than happy to provide services on weekends and public holidays. However, if you live in a place managed by a Joint Management Body (JMB), such as condominiums, service apartments, and townhouses, customers must confirm with the management that cleaning services are permitted on weekends or public holidays.

We provide free door-to-door services for majority areas in Selangor and Kuala Lumpur. Talk to us to know more!

Yes, a deposit of RM 30 is required to secure the appointment. Don’t worry, this amount will be deducted from the final invoice after job completion.

All quoted prices are nett for the covered areas (primarily Klang Valley and Kuala Lumpur). Please WhatsApp us to check if your area is included in our coverage.

During the inquiry process, TidyTot CarePlus will provide an estimated completion time. If the services requested in a single order exceed one day's work capacity, we may need to continue on the following day or another day, subject to mutual agreement with the customer. Services requested in a single order, which can be completed within one day's work capacity, will not be scheduled across two or more different days unless requested by the customers. In such cases, the cost may differ.

It is advisable not to request a reschedule once the service has started. TidyTot CarePlus will impose a fee of RM 30 (deducted from the deposit) plus the package fee for any completed work. This fee is payable on the service day, and the appointment will be rescheduled for a later date.

Yes, customers may request a reschedule up to 2 hours before the appointment time without incurring any fee. For requests made less than 2 hours before the appointment, TidyTot CarePlus will impose a fee of RM 30, which will be deducted from the deposit. The imposed fee is to cover the preparation costs incurred for the respective customer.

Yes, there is a minimum spend requirement of RM 130 per order to enjoy free transportation. For orders below RM 130 per order, a transportation fee will be incurred. The great news is the more items you order in a single transaction, the more you save! Why not take advantage of it all at once? Visit us now at https://tidytot-careplus.com for more information and contact us via WhatsApp.

You may contact us via WhatsApp (+6014-9003142). It’s convenient for customers to share information with us through text, photos, videos, and more.

For non-festive season, the recommendation will be 3 days in advance. For festive season, the recommendation will be 7 days in advance.

Yes, customers may request for a cancellation if there is a change in mind. Please follow the guidelines:

• Cancellation is made more than 2 hours prior to the appointment date, the full deposit will be refunded.
• Cancellation is made less than 2 hours prior to the appointment date, the deposit will be forfeited.

Yes, we may. However, it is subjected to the availability. Please contact us via WhatsApp for discussion.

Yes, if you live in a place managed by a Joint Management Body (JMB), such as a condominium, service apartments and townhouses, you might need to apply for a work permit after we provide the service crew’s details to you.

The service team will be local Malaysian and crew will consist of 1 to 2 people.

The team will be wearing TidyTot CarePlus’s official uniform. Upon appointment confirmation, the booking details will be sent via WhatsApp. When the service team arrives, they will present a unique QR code for customers to scan, allowing you to verify that the details match your booking information. Please allow the service team to enter after confirmation.

Customers have several payment options upon job completion, including cash, DuitNow, bank transfer, and Touch 'n Go. The soft copy of the official receipt will be sent along with the job report in 2 working days.

Yes, TidyTot CarePlus uses a range of EPA-certified, baby-friendly, and non-toxic products. However, we recommend maintaining a safe distance if customers wish to monitor the work in order to minimize hazards.

We understand the importance of having a clean car, both inside and out. At TidyTot CarePlus, we offer deep cleaning services for leather car seats, fabric car seats, door panels, windows, dashboards, floor mats, and bare floor surfaces. Our professional interior car detailing ensures a thorough clean that removes dirt, stains, and allergens. Plus, enjoy a complimentary exterior car cleaning when you purchase our interior detailing package. Terms and conditions apply 

Common causes of visible swirling include improper washing techniques, inadequate lubrication (such as car shampoo), contaminated washing tools (such as wash mitts), and drying with rough or dirty towels, which can further scratch the paint.

Two-Bucket Method: Use two buckets: one with soapy water and one with clean water. Rinse the wash mitt in the clean water bucket before dipping it back into the soapy water to minimize transferring dirt or sand onto the car. This helps minimise visible swirling on the paint. 

Top to Bottom: The bottom areas of the car tend to accumulate more particles. By washing the car from top to bottom, you reduce the chances of swirling on the paint. 

At TidyTot CarePlus, we always follow the fundamental practices of car washing and using a rich foam shampoo to ensure optimal cleaning experience.

Removing stains can be challenging. While some stains may be significantly reduced or removed with the right approach, achieving complete removal is not always guaranteed. Regular cleaning and prompt treatment of spills can help maintain the appearance and hygiene.

Yes, we can come to your home, office, or apartment. All we need is a safe and suitable space to work on your vehicle. We are equipped with our own water and power supplies to handle the job efficiently. For the complimentary exterior car wash, please ensure that the area is suitable and complies with local house rules.

The researchers, from Aston University, took samples from car interiors with 'varied ownership histories', to establish bacterial contamination levels. Overall, the car boot had the most bacteria, followed by the driver's seat, the gearstick and the back seat. But all six points swabbed within the cars were shown to harbour more bacteria than dirty toilet seats, they found. [Inside of your car is dirtier than the average toilet, study says | Daily Mail Online]

Interior detailing is important because it maintains cleanliness by removing dirt and stains, preserves vehicle value by protecting surfaces and reducing wear, improves air quality by eliminating allergens and cleaning air vents, enhances aesthetics by restoring the interior's appearance, protects health by reducing germs and bacteria, and increases comfort by creating a more pleasant and enjoyable driving environment.

Definitely not! We avoid over-saturating your interior with water. Depending on the weather conditions, most fabric materials will be around 80% dry once we complete the cleaning process.

Interior cleaning can help reduce odors, but a dedicated smoke odor treatment is required to remove it entirely or significantly. Unfortunately, we do not offer smoke odor removal services at this time.

How often you need interior detailing depends on factors like how frequently the vehicle is used, the environment it's exposed to, and personal preferences. Typically, having a thorough interior detail done every 6 to 12 months is adequate for most vehicles to maintain cleanliness and condition. However, if your vehicle endures heavy usage or frequent exposure to dirt, pets, or spills, you might consider more frequent detailing, such as every 3 to 6 months. Ultimately, it’s best to evaluate the condition of your interior regularly and schedule detailing as needed to ensure it stays clean and in good shape.

Using a spray extractor cleaner can be highly effective for deep cleaning your fabric seat, as it helps remove dirt and stains while extracting the cleaning solution, which can lead to a faster drying time.

Using a steam cleaner on a leather surface is generally not recommended. Leather is sensitive to heat and moisture, and steam cleaning can potentially damage the material. At TidyTot CarePlus, leather seat is hand-cleaned.

We understand that a car is a valuable possession and that it can be difficult for customers to entrust it to someone else. Why entrust TidyTot CarePlus? Because we are a registered local company with SSM, ensuring professionalism and trustworthiness. Generally, we do not require customers to leave their car keys with us unless it is deemed necessary. Simply unlocking the car is sufficient, and please do not leave any valuable items in the car.

TidyTot CarePlus offers two options to enhance customer confidence in our services: sharing both live location and live video until the end of the service. Terms and conditions apply.